FAQ

General Questions

What is the best method to reach Ivyskin?

The best and quickest method to reach us is via email at hello@ivyskin.com or through our Facebook messenger page (Messenger) or you can call us between the hours of 9:00am - 5:00pm EST at 201-574-7489

 

Shipping

How long after my order is placed will it take to ship?

Almost all orders are shipped out within 1 to 2 business days. Orders placed after 3pm EST will be processed the following business day. Our warehouse is closed on the weekends and holidays. Orders placed on weekends or holidays will be processed the following business day.

Can you ship to a P.O. Box?

Yes - we can certainly ship to a P.O. Box if you live in the United States. If you live in the U.S. and your shipping address is a P.O. Box we arrange a special USPS delivery for you.

Do you ship internationally?

Yes, we do ship internationally. However, it may take 5-15 business days or more depending on your location.

How much does shipping cost?

Shipping is free on all orders over $30 shipped in the US. If you require expedited, next day or international shipping please check out the shipping fees on our Policy Page

 

Ordering

What payment methods do you accept?

We accept all major credit cards.