We at IvySkin deeply value our relationship with our customers, and we are committed to making your experience with our company a pleasant and memorable one. This extends from the products we design and manufacture to the service we provide before, during and after your purchase.
In this section, we've provided some useful information and answers to frequently asked questions that deal with every aspect of your relationship with ivyskin. If you have questions about your order, billing, shipping costs, gift-wrapping or anything else please click here to send us email or call 1-201.574.7489
Customer service representatives are available Monday through Friday, 10:00 AM - 5:00 PM EST
Satisfaction is guaranteed on all IvySkin® products.
At IvySkin USA we believe that your interaction with us should result in extraordinary and lasting experiences. For that to happen, it’s important to establish and maintain your trust.
When we ask for personal information for any reason on this website, we will provide a link to this policy statement. Ensuring that you understand how personal information is obtained and used is important to us. The following is an overview of some of the means by which we may obtain customer information:
- Online transactions and surveys, sweepstakes entries and email
- IvySkin® retail store
- Product registration (online and via U.S. mail) cards
- Contest and sweepstakes entries
- Telephone, mail and ivyskin store transactions
- ivyskin mac shows/events
IvySkin realizes that privacy and security are primary concerns to online customers. We utilize a variety of measures to maintain the integrity of personal information, including encryption technology to facilitate the transmission of your information on all our secure web pages. Our online shopping area is designed to let you express your preference for the privacy of your credit card information, name, mailing address, email address and any other information you share with us.
Information will not be shared with other companies ("third parties") for research, analysis and marketing.
When you create an account at ivyskin.com, we ask for your name, email address and a password. After setting up your account, you have the option of creating a personal My Account address book to save your shipping address. We use this information to fulfill your orders and we will not share your name and address with other companies. We may contact you by email regarding new products and services from ivyskin.
Make sure you're buying a genuine IvySkin® product by buying from an ivyskin authorized dealer or direct. ivyskin product is genuine and carries full warranty only if purchased from an authorized dealer, whether online or in the store.
Buying from unauthorized dealers can be risky. Their products may be used, counterfeit or stolen goods, and their sale is a criminal violation in many states. Some dealers, websites and online auctions who are not authorized dealers may claim to sell our products but actually do not. Or, they may sell ivyskin products that are either defective or have defaced, missing our great quality.